By using our cloth diaper service, you agree to the following terms and conditions. A full copy of our terms and conditions will be signed, and a copy provided to you, when you make final payment arrangements.
To start service, there is a 4-week initial minimum service charge plus a one-time start-up fee required for all new customers. This payment is due in full on or before the first delivery. These payments are both non-refundable. American Eco-Baby & Diaper Service requires payment information to be provided for all new accounts. You will need to come to our store to finalize all agreements and make payment arrangements.
American Eco-Baby & Diaper Service agrees to deliver an agreed upon number of diapers to your home or day care center for the first two weeks. After that time you will receive the same diapers that are laundered from the previous week. The weekly charge is based off of the total number of diapers that are used and in your possession.
In the service you will receive 70 diapers your first week for newborn/infants and 50 for toddlers. Customers with accounts in good standing will receive one week’s supply of prefold, service quality, cotton diapers delivered in a cloth pail liner. Diapers will be delivered each week to replace the number of soiled diapers left the previous week for pick- up. As your child grows and is ready for a larger diaper, all current diapers must be returned in order to receive a full supply of the next size.
American Eco-Baby & Diaper Service’s goal is to conserve resources while also meeting our customers’ needs. Delivery days are determined by specific routes, which are established by American Eco-Baby & Diaper Service who can change the delivery date when necessary. Advanced notices will be provided for changes in the usual delivery schedule, not caused by conditions outside the control of American Eco-Baby & Diaper Service. On your assigned delivery day, please place the pail liner of soiled diapers outside your residence in an easily accessible place out of direct sunlight by 6 am.
If you are leaving on vacation, please contact us two weeks in advance to discuss available options. If you go on vacation you are able to freeze your service by filling out a Vacation Form (available on our website). At the time of notice, we will make arrangements to pick up all dirty diapers before you leave so they do not sit while you are gone. We are also happy to work with you to be sure you have enough diapers if you are choosing to use cloth on your trip. Should you have to leave town unexpectedly and may miss your next pickup, please leave your dirty diapers out before leaving and notify us as soon as possible.
If you need to change your delivery address, please call one week in advance. Your delivery date may be changed based on your new location. Should that happen, we are happy to arrange an additional delivery or more diapers to ensure you don’t run out of diapers during your move. If you are moving out of our service area, please cancel before your next billing cycle.
Customer Satisfaction and Limitations:
American Eco-Baby & Diaper Service strives to meet the satisfaction of all customers. We welcome all comments and questions, and will attempt to remedy any situations brought to our attention. You can reach us through our website on the contact us page, by stopping in our retail store in Jacksonville, NC, or by calling us.
You will be asked to sign our full terms and conditions agreement when you make payment arrangements, and a copy will be provided for your records.